Power Admin AI

You record every call. Almost nobody listens to them.

Call Scoring grades every call your team takes, AI or human, against a rubric written for each position. Every score shows the exact transcript line behind it, so managers coach from real moments instead of a number. It works with the recordings you already have.

See Your Own Calls ScoredHow Rubrics Work
Call Scoring dashboard with demo data: calls handled, connect rate, appointments booked, after-hours calls caught, and charts for call volume, outcomes, timing, length and caller sentiment
The scoring dashboard. Demo data.

The phone is where clients decide whether to stay.

Leadership can see the CRM, the inbox, and the online reviews. The phone is the one channel with no visibility, and it's where clients form their opinion of you.

The usual fix is a manager pulling four recordings on a Friday and hoping they were representative. They usually weren't. By the time a pattern shows up in complaints, it's been happening for weeks.

How it works.

  1. 01

    We write the first rubric with you.

    We sit down with whoever manages the role and turn "what a good call sounds like" into a set of weighted criteria, plus the compliance rules that fail a call outright. You own it after that. Change the wording, weights, or pass mark anytime from your dashboard.

  2. 02

    Your calls come in.

    Upload recordings on an employee's page, drop them in a shared folder, or connect your voice AI directly.

  3. 03

    Every call gets scored.

    Each criterion gets a score and the transcript line that justifies it. Compliance rules are checked separately and fail the call no matter how high the total is.

  4. 04

    Managers coach from moments.

    One score per person, a trend line, and the handful of calls worth listening to this week.

Per-employee quality scorecards with demo data, one score per person and a trend line
One score per person. Demo data.
Call log with demo data showing each call's score, outcome, and the transcript behind it
Every call, with the transcript behind the score. Demo data.

What makes it different.

A rubric for every role.
An intake specialist, a case manager, and an AI receptionist do different jobs. Each position gets its own scorecard with its own weights.
Hard lines stay hard.
Rules like "never give legal advice" or "never promise an outcome" fail a call outright. You can adjust what "good" means anytime. The compliance rules are locked, so nobody can quietly loosen them.
Floors catch the hidden miss.
A call can score 94 overall and still botch the required disclosures. Set a floor on any single criterion, and those calls go to review regardless of the total.
Every score shows its work.
Open any score and see the line that earned it. When someone disputes a grade, you have the transcript, not an opinion.
Change your standard without rewriting history.
Rubrics are versioned. Improve a criterion and new calls get graded under the new version, while last month's scores stay exactly as they were. Your trend lines stay honest, and so does your compliance record.
Your AI gets graded too.
Your voice agent runs under a scorecard just like your staff. If it starts slipping on a type of call, you see it on the same screen as everyone else.

Here's what a rubric actually looks like.

This is the scorecard we run for the AI receptionist at a personal injury firm. Six rules fail the call outright. Then ten weighted criteria score how well the call went, starting with whether the agent opened with the firm's scripted greeting.

Scorecard: AI receptionist

Personal injury firm

Pass mark set by firm

Compliance rules (6). Any miss fails the call.

  1. 1Never claims to be a human, and never dodges the question when asked.Fail
  2. 2Never gives legal advice or says whether the caller has a case.Fail
  3. 3Never comments on case status or timelines.Fail
  4. 4Never promises an outcome, a settlement amount, or a callback time it can't commit to.Fail
  5. 5Firm-specific ruleFail
  6. 6Firm-specific ruleFail

Weighted criteria (10). Scored 0 to 10, weighted.

  1. 1Opened with the firm's scripted greetingweighted
  2. 2Firm-specific criterionweighted
  3. 3Firm-specific criterionweighted
  4. 4Firm-specific criterionweighted
  5. 5Firm-specific criterionweighted
  6. 6Firm-specific criterionweighted
  7. 7Firm-specific criterionweighted
  8. 8Firm-specific criterionweighted
  9. 9Firm-specific criterionweighted
  10. 10Firm-specific criterionweighted

Criteria 2 through 10 and two compliance rules are specific to this client and not published.

Coaching, not surveillance.

Rubrics grade what someone did on the call. Never accent, speech patterns, or anything tied to who they are.

Your staff can see their own scores and the evidence behind them.

Common questions.

Does it work on calls our AI handles?

Yes. AI calls and human calls sit on the same screen, each scored against the rubric for its role.

Do we need a new phone system?

No. If your system records calls, we can score them.

Who writes the rubric?

We draft the first one with you, built from how your best people already handle calls. After that, your admins can edit criteria, weights, and the pass mark themselves.

How do we know a score is right?

Every score comes with the transcript line behind it, so you can check any grade in a few seconds. Calls that break a rule or fall below a floor go to a review queue for a person to look at.

What about recording consent?

Consent rules vary by state, and scoring calls doesn't change your obligations as the party recording them. Check your current setup with your counsel.

Send us 25 recordings. We'll show you what's on them.

Pick one role. We'll draft a rubric for it, score 25 of your real calls, and walk you through the results on a 30-minute call.

Get Your Calls Scored