Most teams do what's actually possible by hand: pull a sample of calls per employee at some interval and review those. It's a solid coaching loop, and if that's you, you're ahead of most. The Voice AI Dashboard takes the same idea to its logical end: every call your business takes, human or AI, transcribed and scored against rubrics built from your actual job descriptions. One screen. Every conversation. Graded to your standard.
Pulling a handful of calls per employee at a regular interval is legitimate QA: it trains people, it surfaces patterns, and sometimes it justifies a hard decision. Keep doing it. The gap isn't the method, it's the arithmetic: everything outside the sample goes unheard, and pulling more tape to confirm a trend takes hours nobody has.
A salesperson overpromising, a service rep guessing at a compliance answer, a required disclosure that quietly stopped being read. The odds any of it lands in a small monthly sample are slim. It surfaces instead as a complaint, a chargeback, or a regulator's letter, months after the pattern started.
Your monthly sample flags that Marcus might be slipping. Today, confirming that means pulling and reviewing more recordings by hand. With every call already scored by criterion, the trend is just there: which step the lower scores miss, the three clips that prove it, and a coaching session built on evidence instead of impressions.
Everyone selling AI phone agents asks you to trust them. We think you should audit ours the same way you audit people. Every AI call is scored on the same rubric as your team, so "is the AI doing a good job?" gets a number, not a vibe.
Whatever happens on your phones at night and on weekends is invisible today. The dashboard separates after-hours coverage into its own view, so you can see the calls a business without coverage simply loses, and what they turned into.
Here's another way of saying it: you already know what a great intake call sounds like, because you wrote the job posting. We take that standard for each position and make it enforceable, for humans and AI alike.
The standard is yours. We just grade to it.
One sign-in, four views, zero spreadsheets.
Every inbound call with caller, matter or account type, outcome, sentiment, and duration. Full transcript search by name, number, or phrase ("did anyone say refund this week?"). One click to the recording and transcript. Filter by direction, handler, outcome, or sentiment.
Each person's average score, trend, and compliance violations at a glance. Auto-fails flag immediately. Click through to any rep's scorecards and flagged calls, then bring real clips to the next coaching session.
Calls received, connected, qualified, booked or transferred, with sentiment breakdown. After-hours and weekend coverage separated out so you can see exactly what the AI captured that voicemail would have lost, and what it closed versus handed off.
During setup we map your own fields (matter type, caller type, campaign, office) and the dashboard charts them automatically. Conversion by inquiry type without anyone building a report.
We designed the data handling for compliance-heavy industries first, because that's who we serve.
Already recording calls through your phone system? The dashboard works as the reporting layer on top of our Voice AI, on your existing human-answered lines, or both. You don't need to replace anything to start seeing your calls.
See It On Your Own CallsRequest a 20-minute call. We'll set the dashboard up against your own calls, build a rubric from one of your real job descriptions, and let you see what's been sitting in the calls your sample never reached.
